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Terms and condition



Last Updated: 10/9/2025

Welcome to Grub Door. By downloading, accessing, or using our app, website, and services, you agree to the following Terms & Conditions. Please read carefully before using our platform.

1. Definitions

  • “Grub Door” – The company operating the platform (app & website).

  • “Customer” – Any user placing orders through the platform.

  • “Merchant/Partner” – Restaurants, stores, or businesses offering products via Grub Door.

  • “Driver/Captain” – Independent delivery agents fulfilling orders.

  • “Services” – Ordering, payment, and delivery features offered by Grub Door.

2. Use of Services

  • Customers must be 18 years or older to use the app.

  • You agree to provide accurate and up-to-date information (name, phone number, address, payment method).

  • Grub Door may suspend or terminate accounts that violate these terms.

3. Orders & Payments

  • All prices are shown in [Insert Currency] and may include applicable taxes or delivery fees.

  • Customers agree to pay the total shown at checkout.

  • Payment methods include Cash on Delivery (COD) and online payment (where available).

  • Once placed, orders cannot be canceled unless the merchant agrees.

4. Deliveries

  • Delivery times are estimated and may vary due to traffic, weather, or operational issues.

  • Customers must be available at the delivery address during the chosen delivery window.

  • If a customer is unreachable, the order may be canceled and fees may still apply.

5. Merchant Responsibility

  • Merchants are responsible for the quality, preparation, and accuracy of items listed.

  • Grub Door is a technology platform, not the provider of food or products.

6. Refunds & Complaints

  • If an item is missing, wrong, or damaged, customers should report it within 24 hours via the app or support channels.

  • Refunds (partial or full) are at the discretion of Grub Door, the merchant, or applicable law.

7. Driver Responsibility

  • Drivers are independent contractors, not employees of Grub Door.

  • Grub Door is not liable for driver misconduct but will take action against reported violations.

8. Account Security

  • Keep your login details confidential.

  • You are responsible for all activity under your account.

9. Prohibited Activities

Users must not:

  • Misuse the app or services for unlawful purposes.

  • Attempt to damage or disrupt the platform.

  • Use fake accounts or fraudulent payment methods.

10. Limitation of Liability

  • Grub Door is not responsible for:

    • Food/product quality or safety (handled by merchants).

    • Delivery delays caused by unforeseen circumstances.

    • Indirect losses, including loss of profits or opportunities.

11. Changes to Terms

  • Grub Door may update these Terms at any time.

  • Continued use of the app means you accept the updated Terms.

12. Governing Law

  • These Terms are governed by the laws.

  • Disputes will be handled in the competent courts.