Last Updated: 10/9/2025
At Grub Door, we aim to deliver your orders quickly, safely, and reliably. Please read our delivery policy carefully.
Orders are delivered only within the cities/regions supported by Grub Door.
Coverage may vary depending on merchant and local drivers.
Estimated delivery times are shown in the app and may vary due to:
Traffic conditions
Weather
High demand periods
Customers can choose a preferred delivery slot if this feature is enabled.
Delivery fees are displayed at checkout and may vary based on:
Distance from the merchant
Order size
Delivery time slot
Provide an accurate delivery address.
Be available at the delivery address during the selected time.
Contact the driver or customer support in case of issues.
Grub Door is not responsible for delays caused by circumstances beyond our control, such as traffic, weather, or merchant delays.
If an order cannot be delivered, the customer will be notified and may be eligible for a refund according to our Refund Policy.
